Refund Policy

If you would like to return any part of your order purchased from our website, please contact our Customer Service Department at (888) 807-3335 to speak with a Customer Service Representative.

We give each customer’s concerns individual attention and will provide you with the instructions for making your return or exchange. Please contact our Customer Service Department at (888) 807-3335 within 60 days of delivery so the exchange, refund or credit transaction can be arranged. You may also email us at help@getlooloo.com for instructions.

1. Returned merchandise must be unused (resellable condition) and in original packaging
2. We reserve the right to not accept damaged returns
3. 25% restocking fee may apply